Customer Service Representative P/T

• - Hoober Feeds
• Gordonville, PA, USA
• Part Time

Who are we:

We're a leading Northeast family-owned food, agricultural products, and agricultural services organization headquartered in Pennsylvania. We provide animal nutrition and feeds; specialty protein production, processing, and marketing; on-farm protein production services; and grain, fertilizer, and ingredient procurement.

We're a stable company with strong core values, great benefits, competitive wage structure, and a safe and healthy work environment. With over 850 team members, we're a growing company in an essential sector – agriculture!

Learn more here: https://www.thewengergroup.com

What your day looks like:

This person will receive and enter sales orders while providing high quality customer service in a professional and accurate manner. They will also complete additional essential job functions as noted below. If time allows, additional opportunities may arise to assist mill or logistics teammates.

• Receive customer orders by phone, email or fax and prepare them accurately for computer entry
• Receive walk in customers and prepare orders for them accurately for computer entry
• Follow-up of customer information to maintain business systems
• Perform internal communications with manufacturing, transportation, nutrition, and sales as required
• Prepare invoices for mailing
• Work with dispatch to communicate feed availability to customers
• Update feed tags as needed from nutrition
• Place out-bound calls to customers to facilitate order management as needed
• Represent the Wenger Group in a professional manner while building customer rapport
• Perform miscellaneous customer service duties as assigned by supervisor

Who you are:

• One to two years customer service skills/experience beneficial
• Strong computer skills/experience
• High level of proficiency in keyboarding skills (40 words per minute minimum)
• High level of accuracy in data entry
• Professional phone manners
• High level of organizational skill with ability to multi-task

In addition to our more traditional benefits, we also offer great perks and numerous resources for professional development and team building:

• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• Employee Discount Programs (Perks at Work)
• Employee referral program
• Encouraging and collaborative culture 

What our benefits are:

• Paid Time Off, Floating Holiday, Volunteer Day, Parental Leave, etc.
• Carebridge Employee Assistance Program

For all full-time members:

• Medical
• Dental
• Vision
• Health Savings Account (HSA)
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Life Insurance/Accidental Death and Dismemberment Insurance
• Short-Term & Long-Term Disability
• Pet Insurance

Each team member has the potential to earn a yearly bonus based on the achievement of company goals.

The Wenger Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type as protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.