The Wenger Group
  • - Hoober Feeds
  • Gordonville, PA, USA
  • Part Time

Position Summary:
This person will receive and enter sales orders while providing high quality customer service in a professional and accurate manner. They will also complete additional essential job functions as noted below. If time allows, additional opportunities may arise to assist mill or logistics teammates.
Essential Job Functions:
• Receive customer orders by phone, email or fax and prepare them accurately for computer entry
• Receive walk in customers and prepare orders for them accurately for computer entry
• Follow-up of customer information to maintain business systems
• Perform internal communications with manufacturing, transportation, nutrition, and sales as required
• Prepare invoices for mailing
• Work with dispatch to communicate feed availability to customers
• Update feed tags as needed from nutrition
• Place out-bound calls to customers to facilitate order management as needed
• Represent the Wenger Group in a professional manner while building customer rapport
• Perform miscellaneous customer service duties as assigned by supervisor
Qualifications Needed:
• One to two years customer service skills/experience beneficial
• Strong computer skills/experience
• High level of proficiency in keyboarding skills (40 words per minute minimum)
• High level of accuracy in data entry
• Professional phone manners
• High level of organizational skill with ability to multi-task

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